Terms & Conditions

1. General

1.1 These terms govern the use of the Fiore Boutique Online Store (fioreboutique.com.au).
1.2 By placing an order, you accept these terms in full.
1.3 This agreement is governed by the laws of Queensland, Australia.

2. Eligibility

2.1 You must be at least 18 years old to place an order. If under 18, a parent or legal guardian must complete the purchase on your behalf.

3. Registration & Orders

3.1 Orders may require you to register using a valid email address and personal details.
3.2 All details provided must be true, complete, and accurate.
3.3 Once your order is placed, you will receive a confirmation email with order details.
3.4 Orders cannot be considered final until confirmed by Fiore Boutique.

4. Payment

4.1 Payments are processed securely through our banking/payment partners. We do not store your credit card details.
4.2 You must provide valid payment information (Visa, Mastercard, or other accepted methods).

5. Pricing & Availability

5.1 All prices are in AUD and inclusive of GST (where applicable).
5.2 Prices and availability are subject to change without notice.
5.3 While we do our best to keep products available, some items may become unavailable due to seasonal or supplier conditions. If this happens, we will contact you and provide a suitable alternative or a refund.

6. Delivery & Collection

6.1 Delivery is available within specified local areas — please check our website or contact us if unsure.
6.2 Delivery times are estimates only. While we strive to deliver on time, we are not liable for delays caused by unforeseen circumstances.
6.3 It is your responsibility to ensure someone is available to receive your order at the delivery address.
6.4 Once delivered, Fiore Boutique is not responsible for damage, spoilage, or theft of goods left unattended.

7. Cancellations, Changes & Refunds

7.1 Orders may only be cancelled or amended before they are prepared. Once your flowers, hampers, or gifts are being arranged, cancellations may not be possible.
7.2 Due to the perishable nature of flowers and food items, refunds or exchanges are only offered where required by law or at our discretion.
7.3 In the unlikely event that you receive incorrect or faulty goods, we will provide a replacement or refund.

8. Substitutions

8.1 Flowers and gifts are subject to seasonal availability. Fiore Boutique reserves the right to make substitutions of equal or greater value where necessary to fulfil your order.

9. Discount Codes

9.1 Promotional codes are valid for online purchases only.
9.2 Only one code can be applied per transaction.
9.3 Codes may have restrictions, expiry dates, or minimum spend requirements.

10. Intellectual Property

10.1 All content, images, and designs on fioreboutique.com.au are the property of Fiore Boutique and may not be copied, reproduced, or distributed without written permission.

11. Limitation of Liability

11.1 Fiore Boutique will not be liable for any indirect, incidental, or consequential damages arising from the use of our online store.
11.2 Our liability is limited to the value of the goods purchased.

12. Amendments

12.1 Fiore Boutique reserves the right to update these Terms & Conditions from time to time. Updates will be posted on our website, and it is your responsibility to review them.